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NITOAD WAN Administrator 22-09 San Antonio, Texas

NITOAD WAN Administrator
Job Location: 
San Antonio, Texas
Date Posted: 
Monday, November 15, 2021

The Federal Public Defender, Western District of Texas is accepting applications for the position of WAN Administrator, National Information Technology Operations and Applications Development (NITOAD), located in San Antonio, Texas. The NITOAD branch supports the federal defender program’s staffed offices in 204 locations throughout the continental United States, Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Guam. The federal defender program operates under authority of the Criminal Justice Act, 18 U.S.C. § 3006A, to provide defense services in federal criminal cases and related matters by appointment from the court to individuals unable to afford counsel.


To qualify for the Network Administrator position, a person must be a high school graduate or equivalent and have at least demonstrated 5+ years of network design and architecture experience, to include LAN, WAN, and production datacenter environments supporting web-hosting components and infrastructure, including web servers, application servers, load balancers, mail and DNS servers; Some higher education from an accredited college or university, preferably with a concentration in computer or management-information science or a related field, may be substituted for some of the required experience. A bachelor’s degree is preferred. Notwithstanding any educational substitution, specialized experience in two or more of the following areas is required:

  • Solid knowledge in routing and VPN technologies.
  • Experience programming and troubleshooting virtual switches such as VMware, HP.
  • Experience working with virtualized environments.
  • Working knowledge of Cisco DNA, SDWAN, ACI is a plus.
  • Experience in Implementing and supporting enterprise Wi-Fi deployments.

This is a public trust position and as a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter. Employment will be considered provisional pending the successful completion of the initial ten-year background investigation. Continued employment will depend upon the successful completion and favorable determinations based on investigation results thereafter.  Employment also requires a person be fully vaccinated for COVID-19 and provide proof of such prior to entrance on duty.


The network administrator provides consultation, day-to-day network administration, and support to the defender network with a strong customer-oriented focus in providing technology services. Assists in developing, monitoring, and deploying the national Federal Defender security technology programs. Responsible for the maintenance of equipment configurations, technical support for all issues related to network systems, planning and development of new infrastructures, expansion of existing services, and security to protect the network infrastructure and equipment at the data centers. Specialized duties include maintaining and resolving issues in routing, switching, VoIP, video conferencing and security incidents, and analyzing intrusion detection data. Handles ticket escalation to vendors on provided hardware and software solutions if necessary. The following specialized duties are required:

  • Installing, maintaining, configuring, and troubleshooting a variety of LAN/WAN equipment, including routers, switches, load balancers, and security appliances;
  • Planning and coordination of the installation, testing, operation, troubleshooting, and maintenance of a variety of network systems;
  • Conducting problem analyses to identify adverse trends, ineffective practices or procedures, and equipment short comings;
  • Working with various network monitoring programs, such as Splunk, Wireshark, and SolarWinds;
  • Analyze bandwidth logs and utilization reports to conduct system planning, improvements;
  • Support system administrators in updating the configuration of network system management tools to meet new/changing requirements; 
  • Programming, operation, maintenance, and administration (POA&M) of Wireless networks;
  • Programming, operation, maintenance, and administration of RADIUS, TACACS, AD network authentication systems;
  •  Generate, monitor, and track incidents through resolution;
  •  Vulnerability remediation of network, security, and wireless devices; 
  •  Provide network and security software and hardware support;
  • Prepare, review, and evaluate documentation, specifications, test plans, and procedures; 
  • Serve as a Level 3 technical support to other IT professionals in network security issues and troubleshooting;
  • Other duties as assigned;

The applicant should also demonstrate an attention to detail and the ability to maintain effective working relationships with those contacted during the course of work.

Salary and Benefits: 
The starting salary of a WAN Administrator will be commensurate with the experience and qualifications of the applicant, within a range from JSP-9, Step 1 to JSP-13, Step 1, and currently yielding $59,908 to $92,795 per annum. The position is in the excepted service and does not have the tenure rights of the competitive Civil Service. The position does carry regular government employment benefits including health and life insurance, retirement, and the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit).
How to apply: 

Qualified persons may apply by forwarding a letter of interest (mentioning announcement number 22-09) and résumé to: Maureen Scott Franco, Federal Public Defender, Western District of Texas, 7550 IH-10 West, Suite 200, San Antonio, Texas 78229 or you may submit your letter of interest and resume in a single PDF document by email to The document should be named as follows: "Announcement number, position title, last name, first name" (e.g. 22-09 WAN, Smith, John). No electronic submissions will be considered unless they are submitted through or This includes emails to the Defender. For applicants with disabilities, this organization provides reasonable accommodations, which are decided on a case by case basis. To request a reasonable accommodation for any part of the application or interview process, contact Personnel Administrator Victoria Longoria at (210) 981-2081. More than one position may be filled from this announcement. Position originally announced November 15, 2021, modified and re-announced May 19,2022, subject to the availability of funds; open until filled. 

The Federal Public Defender is an equal-opportunity employer.