THE FEDERAL PUBLIC DEFENDER, Western District of Texas is accepting applications for the position of Telecommunications Specialist, National Information Technology Operations and Applications Development (NITOAD), located in San Antonio, Texas. The NITOAD branch supports the federal defender program’s staffed offices in 204 locations throughout the continental United States, Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Guam. The federal defender program operates under authority of the Criminal Justice Act, 18 U.S.C. § 3006A, to provide defense services in federal criminal cases and related matters by appointment from the court to individuals unable to afford counsel.
To qualify for the Telecommunications position, a person must be a high school graduate or the equivalent and have at least three years of general experience, which provided a working knowledge of automated systems; and two years of specialized experience, and comprehensive knowledge of computer systems administration principles, practices, methods, and techniques. Some higher education may be substituted for experience. A bachelor’s degree is preferred. The candidate must be highly motivated, detail-oriented, and possess strong organization skills. Must have demonstrated proficiency in mastering and applying new technical skills and concepts, the ability to quickly diagnose and respond to system difficulties, strong client-service orientation, and excellent communication skills.
This is a public trust position and as a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter. Employment will be considered provisional pending the successful completion of the initial ten-year background investigation. Continued employment will depend upon the successful completion and favorable determinations based on investigation results thereafter.
The Telecommunications Specialist will oversee the operation of national telecommunications (telecom) services provided by managed service providers. The position requires strong problem solving, analytical thinking, and sound judgment. The specialist will act on telecom incident reports, service inquiries, and requests for assistance and support. Other responsibilities include:
- Overseeing the day-to-day operations, maintenance, and customer supports service provided by our managed telecommunications contract provider. This includes unified communications platform, data and internet circuits, toll-free services, long distance services and audio/web conferencing;
- Mediating and escalating customer issues to providers;
- Monitoring and identifying vendor service issues, poor performance, and service-level agreements (SLAs);
- Maintaining an accurate inventory of all telecommunications assets, services, and contracts including oversight of associated SLAs;
- Proactively monitoring usage of telecom services and developing improvement plans when usage hits specified thresholds;
- Coordinating all change activities including additions, moves, changes, and disconnects of telecom services;
- Meeting and working with district offices, providers, and other staff to identify shortfalls with the current services and implement technology solutions;
- Working with procurement team to create and execute Request for Proposals (RFPs) to find and select vendors;
- Coordinating with vendors on projects; and
- Coordinating necessary maintenance windows following change request rules and guidelines provided.
Qualified persons may apply by submitting a letter of interest (mentioning announcement number 22-11), a résumé, and a list of three references to: Maureen Scott Franco, Federal Public Defender, Western District of Texas, 7550 IH-10 West, Suite 200, San Antonio, Texas 78229, or you may submit your letter of interest and resume in a single PDF document by email to NITOAD_Admin@fd.org. The document should be named as follows: “Announcement number, position title, last name, first name” (e.g., 22-11, Telecommunications Specialist, Smith, John). No electronic submissions will be considered unless they are submitted through Indeed.com or LinkedIn.com. This includes emails to the Defender. For applicants with disabilities, this organization provides reasonable accommodations, which are determined on a case-by-case basis. To request a reasonable accommodation for any part of the application or interview process, contact personnel administrator Victoria B. Longoria at (210) 981-2081. More than one position may be filled from this announcement. Position announced November 5, 2021 subject to the availability of funds; open until filled.
The Federal Public Defender is an equal-opportunity employer.