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NITOAD Computer Systems Administrator 22-10 San Antonio, Texas

NITOAD Computer Systems Administrator
Job Location: 
San Antonio, Texas
Date Posted: 
Monday, November 15, 2021

The Federal Public Defender, Western District of Texas is accepting applications for the position of Computer Systems Administrator (CSA), National Information Technology Operations and Applications Development (NITOAD), located in San Antonio, Texas. The NITOAD branch supports the federal defender program’s staffed offices in 204 locations throughout the continental United States, Alaska, Hawaii, Puerto Rico, the Virgin Islands, and Guam. The federal defender program operates under authority of the Criminal Justice Act, 18 U.S.C. § 3006A, to provide defense services in federal criminal cases and related matters by appointment from the court to individuals unable to afford counsel.


To qualify for the CSA position, a person must be a high school graduate or the equivalent and have at least three years of general experience, which provided a working knowledge of automated systems, and two years of specialized experience, and comprehensive knowledge of computer systems administration principles, practices, methods, and techniques. Some higher education from an accredited college or university, preferably with a concentration in computer or management-information science or a related field, may be substituted for some of the required experience. A bachelor’s degree is preferred. Notwithstanding any educational substitution, experience in the following areas is required:

  • Server hardware management, including specification configuration, out-of-the-box installation, iDrac configuration, firmware maintenance, and troubleshooting; 
  • Windows 10 desktop, laptop and tablet computer support and administration;
  • Windows Active Directory, with server administration, security, and migration; and
  • Management of switch configuration and administration. 

Specialized knowledge, skill, and experience in these areas is preferred:  

  • Microsoft O365 support; and
  • Hyper-V virtualization administration including installation, configuration, replication, and troubleshooting.

The candidate must be highly motivated, detail-oriented, and possess strong organization skills. Must have demonstrated proficiency in mastering and applying new technical skills and concepts, the ability to quickly diagnose and respond to system difficulties, strong client-service orientation, and excellent communication skills. This is a public trust position and as a condition of employment, the selected candidate must successfully complete a ten-year background investigation with periodic updates every five years thereafter. Employment will be considered provisional pending the successful completion of the initial ten-year background investigation. Continued employment will depend upon the successful completion and favorable determinations based on investigation results thereafter.


The CSA administers the day-to-day operation and support of all IT-based systems over a LAN. The CSA installs and tests new and updated software, performs preventive maintenance, and analyzes and corrects system failures. Assists in training users and provides support to users, including one-on-one support to resolve user hardware, software, or other system problems. The CSA assists about 30 staff with all IT related issues. Plans and anticipates new technological needs. Other responsibilities include:

  • Maintains backup routines, disaster recovery, inventory, and virus detection;
  • Provides full range of IT support in line with “service excellence” and national standards to users; 
  • Responds promptly and professionally to customer/user support needs, inquiries, and requests; 
  • Follows through on assignments and issues; 
  • Performs software/hardware installation and support;
  • Responsible for incident tracking in the office and resolving in-house service desk tickets;
  • Acts as point of contact for office-related IT needs and as escalation point for problems requiring nationwide IT staff to resolve;
  • Works closely with the local Office Management to assist in meetings, training sessions, and audio-visual setups in the office;
  • Learns new technologies and work to improve existing technology operations;
  • Responsible for imaging procedures and inventory, resource, and asset management in the office; 
  • Assists with and organizes office projects that require IT and responsible for move, add, and change requests for the office;
  • Adheres to all local and regional IT operational standards and procedures;
  • Prepares, reviews, and evaluates documentation, specifications, test plans, and procedures; and
  • Performs other duties as assigned.
Salary and Benefits: 
The starting salary will be commensurate with the experience and qualifications of the applicant within a range of $59,908 (JSP-9, Step 1) to $92,795 (JSP-13, Step 1) per annum. The position is in the excepted service and does not carry the tenure rights of the competitive Civil Service. The position does offer federal government employee benefits, including health and life insurance programs, retirement, and the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit).
How to apply: 

Qualified persons may apply by submitting a letter of interest (mentioning announcement number 22-10), a résumé, and a list of three references to: Maureen Scott Franco, Federal Public Defender, Western District of Texas, 7550 IH-10 West, Suite 200, San Antonio, Texas 78229, or you may submit your letter of interest and resume in a single PDF document by email to document should be named as follows: “Announcement number, position title, last name, first name” (e.g., 22-10 NITOAD CSA, Smith, John). No electronic submissions will be considered unless they are submitted through or This includes emails to the Defender. For applicants with disabilities, this organization provides reasonable accommodations, which are determined on a case-by-case basis. To request a reasonable accommodation for any part of the application or interview process, contact personnel administrator Victoria B. Longoria at (210) 981-2081. More than one position may be filled from this announcement. Position announced November 15, 2021 subject to the availability of funds; open until filled.

The Federal Public Defender is an equal-opportunity employer.