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Assistant Computer Systems Administrator 21-16 Austin, Texas

Assistant Computer Systems Administrator
Job Location: 
Austin, Texas
Date Posted: 
Thursday, May 13, 2021

THE FEDERAL PUBLIC DEFENDER for the Western District of Texas is accepting applications for the position of Assistant Computer Systems Administrator (ACSA), to be stationed in the Austin office.  The Federal Public Defender operates under authority of the Criminal Justice Act, 18 U.S.C. 3006A, to provide defense services in federal criminal cases and related matters by appointment from the court to individuals unable to afford counsel.


To qualify for the position of ACSA, a person must be a high school graduate or the equivalent and have at least three years of general experience, which provided a working knowledge of automated systems; and two years of specialized experience, and comprehensive knowledge of computer systems administration principles, practices, methods, and techniques. The candidate must be highly motivated, detail-oriented, and possess strong organization skills. Must have demonstrated proficiency in mastering and applying new technical skills and concepts, the ability to quickly diagnose and respond to system difficulties, strong client-service orientation, and excellent communication skills. Notwithstanding any educational substitution, however,specialized knowledge and experience in the following areas is required:

  • Windows10 desktop and laptop computer support and administration experience;
  • Windows Server 2016/2019 management with demonstrated experience in Hyper-V virtualization administration;
  • Microsoft Office O365 suite installation, configuration, and support;
  • Proven experience providing exceptional support to users for requests related to software and hardware.
  • Experience installing and troubleshooting automation hardware, software, and basic network administration;
  • Experience creating and deploying Windows 10 images using software like Acronis and Universal Imaging Utility;
  • Maintaining Windows Active Directory user accounts;
  • Enterprise anti-virus software support and maintenance.

Specialized knowledge, skill and experience in the following areas is preferred:

  • SharePoint 2013, with collaboration and business process experience;
  • Backup Exec monitoring, administration, and recovery;
  • ManageEngine Desktop Central experience with a focus on patch and software deployment administration;
  • Litigation support software, such as Trial Director, Casemap and Summation.

The ACSA provides specialized and routine user support services, including training; resolves problems with hardware, software, peripheral equipment, and data communications systems.  Also assists in administering the day-to-day operation and support of an integrated Windows network over a WAN.  The ACSA will participate in planning, imaging, and deploying workstations.  Assists with testing and installing firmware, software, and patches.  Develop, document, and maintain standard operation procedures for installed automation systems.  The ACSA will maintain accurate asset and inventory tracking, auditing, and control.  Other responsibilities may include maintaining backup routines, disaster recovery, and virus detection.  The ACSA will also perform other duties, as assigned.  The ACSA assists the Computer Systems Administrator (CSA) and the Supervisory Computer Systems Administrator (SCSA).  The ability to lift 50 pounds, and frequent travel, including overnight travel, is required. Employment is subject to a satisfactory background investigation, including, but not limited to an FBI name and fingerprint check.

Salary and Benefits: 
The salary for the person selected will be commensurate with that person’s experience and qualifications, within a range of $59,315 (JSP-9, Step 1) to $92,136 (JSP-12, Step 6). The position is in the excepted service and does not carry the tenure rights of the competitive Civil Service. The position does offer federal government employment benefits, including health and life insurance, retirement, and participation in the Thrift Savings Plan. Salary is payable only by Electronic Funds Transfer (direct deposit).
How to apply: 

Qualified persons may apply by forwarding a letter of interest (mentioning announcement number 21-16) and résumé to Maureen Scott Franco, Federal Public Defender, Western District of Texas, 727 E. César E. Chávez Blvd., Suite B-207, San Antonio, Texas 78206, or you may submit your letter of interest and resume in a single PDF document by email to  The document should be named as follows: "Announcement number, position title, last name, first name" (e.g., 21-16 ACSA, Smith, John). Electronic submissions to the Defender will not be accepted. For applicants with disabilities, this organization provides reasonable accommodations, which are decided on a case-by-case basis. To request a reasonable accommodation for any part of the application or interview process, contact Personnel Administrator, Victoria B. Longoria, at (210) 981-2081. More than one position may be filled from this announcement. Position announced May 13, 2021, subject tothe availability of funds; open until filled.

The Federal Public Defender is an equal-opportunityemployer.